Service
AMC & Maintenance
Scheduled service that finds faults before footage is needed
A camera system fails quietly
Nothing announces it. A lens gradually clouds with dust until the image is unusable at night. A disk fails and recording stops on four channels. A camera knocked by a vehicle now watches a wall. None of this shows up until footage is needed — and by then the event has gone.
Scheduled checks, so faults surface early
A maintenance contract means someone looks at the system on a schedule rather than after a problem. Lenses and housings cleaned, every camera's view checked against where it is supposed to point, disk health and actual retention verified, firmware and passwords reviewed, remote access confirmed still working. Faults get found while they are still cheap.
What's included
How this is actually delivered
Scheduled site visits
At an agreed interval, so maintenance happens whether or not anyone remembers to call.
Cleaning and alignment
Lenses and housings cleaned; every view checked against the design and corrected if moved.
Recording verified, not assumed
Disk health and real retention checked — the two failures that are invisible until footage is needed.
Security review
Firmware, passwords and remote access reviewed at each visit.
Priority response
Contract customers are attended to first when something fails.
A record you can show
Each visit documented — useful where an insurer or auditor asks.
Where this applies
- Any installed system, ours or another company's
- Businesses with insurance requirements
- Factories and warehouses
- Schools, hospitals and institutions
- Multi-site operations
- Systems nobody currently checks
What you get out of it
- Faults found before footage is needed, not after
- Retention stays what it was specified to be
- Image quality maintained rather than slowly degrading
- Priority attention when something does fail
Process
From first call to ongoing support
- 01
Understand
What is installed and its current condition.
- 02
Survey
Full inspection and condition report.
- 03
Design
Visit schedule and scope agreed.
- 04
Install
Any faults found are put right first.
- 05
Configure
Monitoring and reporting set up.
- 06
Support
Scheduled visits and priority response.
Free site survey
Find out what your premises actually need
We visit, assess every position and talk through the options. No charge, and no obligation to go ahead. A quotation written without seeing the site is guesswork.